We understand that buying a new home can be a little daunting, so we have put together some frequently asked questions to try help you out.

  • Do Mclarens charge a marketing fee?

    A bespoke marketing package is included in our fee as standard to ensure we achieve the best result for you. If, however, you decide to cancel your sale with us, you will need to settle the amount stipulated in the contract you signed.

  • Do I need a sale board?

    While a sale board outside your home isn’t strictly necessary, we have found that people looking to buy in Surrey keep an eye out for sale boards as they travel around the area. They may also drive past before arranging a viewing to get a feel for the property and its location. If you have any concerns or questions about using a sale board, we will happily talk through the options and will support your decision either way.

  • How will you market my home?

    At Mclarens, we believe that the best way to attract keen buyers in Surrey and beyond is by combining home styling and professional photography with an expertly written description. We use this bespoke package to market your home on Rightmove and create a beautiful brochure to attract serious viewers. Our sale boards are individually designed to grab the attention of passers-by and show potential buyers the location. If you do not wish to have this bespoke board we also have a generic option.

  • What type of houses do Mclarens sell?

    While some Surrey estate agents may be drawn to properties purely based on a high value, Mclarens cater specifically to unique homes that stand out from the crowd in the county and the surrounding areas.

  • Which areas do you cover?

    We cover Surrey & London. While we prefer to take on clients within an hour’s radius, we’ll happily sell or let your home if it matches our criteria. This ensures we only market homes we are passionate about – a win-win for our sellers, buyers, Renters and Landlords.  

  • What does Mclarens’ selling fee include?

    We charge a 1.5% + VAT  (1.8%) fee to all our clients. We are open and upfront with our fees from the get-go – an attitude we carry through the whole selling process. The fee includes a marketing package tailored to your home.

  • How long will it take to put my home on the market?

    Yes, Mclarens will have your property on the market within 21 days ­­– not 24 hours. Why? Because this allows us time to visit your home and style it for its professional photoshoot. We will then have a bespoke write-up prepared for Rightmove, which will also fill the pages of a stunning brochure designed specifically for your home. An individually designed sale board, if agreed, will be ordered to attract potential buyers looking to settle in your area. A well-executed marketing strategy will make all the difference in selling your home, so it’s worth the wait.

  • Who will show viewers around my home?

    We will! The first time a potential buyer sees the property, they often have questions they’d rather not ask in front of the owner. For instance, if the viewer sees the layout differently from its current flow, we can help them visualise how it will work for their needs, including identifying the perfect spots for their treasured belongings.

  • Where do your buyers come from?

    There are many reasons people want to buy a house in Surrey, but most of our buyers are leaving London to find an exceptional home outside of the City. We also have a great local client base of growing families wishing to upsize.

  • Would I get more money for my property by selling through a high street agent?

    The difference between a high street estate agent and Mclarens is that we deal with quality versus quantity. We focus on you and your needs and refuse to set viewing targets for ourselves – instead, we show your home to serious buyers only. Buyers come to us because they know we deal with the best homes Surrey has to offer, so they are less likely to quibble about the price.

  • If my property is already on the market with another agent, can I use Mclarens?

    Of course! We can help you with this by looking into the contract you have with your current agent to see what dates you are tied into. We can prepare the marketing so that it’s ready to go live as soon as this date expires.

  • Are there any other costs to consider when selling my home?

    Other than your own legal fees, the only other expense you may have to cover is purchasing an EPC for the property if the current one has expired.

  • What if I don’t find somewhere else to live?

    As long as we are open with potential buyers about the chain, your plans/reasons for selling, and make it clear from the start that you will need time to find somewhere, you will be in the best position possible. If, however, you can’t find a suitable alternative and your buyer cannot wait any longer, we can inform the buyer and cease marketing. If you go on to find somewhere at a later date, we can re-launch the marketing and start looking for another buyer.

  • Do you ever release my personal details or contact information?

    No. We will not share any of your personal details without your prior consent. Any personal paperwork will be either shredded and disposed of or returned to you. However, we reserve the right to hold electronic copies of ‘non-sensitive’ personal information on file for our own use.

  • What happens if my house doesn’t sell? How long will I be tied in for?

    While this situation doesn’t happen very often, if you wish to pull your home off the market, you will be liable for the costs agreed upon when signing the contract. We do not have a set tie-in time. During the selling process, we are always available to discuss progress and address any concerns you may have.